Terms of service
TERMS OF SERVICE
Last Updated: October 14, 2026
Welcome to CLYZEN. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to CLYZEN. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service.
Brand Name Transition Notice
CLYZEN was formerly known as CLAVON and has transitioned to its current brand identity. References to CLAVON in previous orders, transactions, communications, or records may refer to the business operating under the CLYZEN brand, where applicable. This branding transition does not affect existing customer rights, applicable obligations, or outstanding orders.
If you do not agree with these Terms, please do not use our website or services.
1. ELIGIBILITY
By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use the website and make purchases, subject to applicable laws.
2. PRODUCTS AND SERVICES
CLYZEN offers fashion and lifestyle products through its online store.
We make reasonable efforts to display product images, descriptions, colours, sizes, and specifications accurately. However, actual product colours may vary depending on screen settings, lighting, and photography.
We reserve the right to modify, discontinue, or limit the quantities of products available for purchase, subject to applicable laws and existing customer obligations.
3. ORDER ACCEPTANCE AND CANCELLATION
All orders placed through our website are subject to product availability, order verification, and acceptance.
We reserve the right to refuse or cancel an order where there are legitimate grounds, including:
Product unavailability.
Incorrect pricing or listing errors.
Suspected fraudulent or unauthorised transactions.
Materially incorrect or incomplete customer information.
Other legitimate reasons permitted under applicable law.
Where an order is cancelled, we will notify the customer and refund any payment received, where applicable, in accordance with our Refund Policy and applicable laws.
Customers should contact us promptly if they need assistance with an order or wish to request a cancellation. Cancellation requests are subject to the order's fulfilment status and our applicable policies.
4. PRICING AND PAYMENTS
All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.
Prices, promotions, and offers may change without prior notice. Any changes will not retrospectively alter the price of an order already accepted, except where correction or adjustment is permitted by applicable law.
Customers are responsible for providing accurate billing, delivery, and payment information.
We reserve the right to investigate and refuse transactions where there are reasonable grounds to suspect fraud or unauthorised activity, subject to applicable laws.
Available payment methods, including prepaid payments and Cash on Delivery (COD), will be displayed at checkout where applicable.
5. SHIPPING AND DELIVERY
We aim to process and dispatch orders within the timelines communicated on our website. Delivery estimates are indicative and may vary depending on the destination, courier availability, and other circumstances.
Delivery may be delayed due to circumstances beyond our reasonable control, including:
Courier or logistics disruptions.
Severe weather conditions or natural disasters.
Government restrictions or regulatory requirements.
Incorrect or incomplete delivery information.
Other unforeseen events.
We will make reasonable efforts to assist customers with shipment tracking and delivery-related concerns.
Nothing in these Terms excludes any rights or remedies available to customers under applicable consumer protection laws.
6. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds, exchanges, and cancellation requests are governed by the relevant policies published on our website.
Products must satisfy the applicable eligibility requirements stated in those policies.
Customers are encouraged to review the relevant policy before placing an order. Nothing in these Terms limits any mandatory rights available to customers under applicable law.
7. INTELLECTUAL PROPERTY
All original content displayed on the CLYZEN website, including brand names, logos, graphics, photographs, product images, designs, descriptions, text, videos, and other branding materials, is owned by CLYZEN or used under appropriate authorisation, as applicable.
No content may be copied, reproduced, distributed, modified, republished, or commercially used without prior written permission from the relevant rights holder, except where permitted by law.
The CLYZEN and CLAVON names and related branding materials remain subject to the applicable ownership rights and legal protections of their respective rights holders.
8. PROHIBITED ACTIVITIES
Users must not:
Use our website for unlawful or fraudulent purposes.
Submit false, misleading, or unauthorised information.
Attempt to hack, damage, or disrupt website operations.
Introduce viruses, malicious software, or harmful code.
Copy, scrape, or exploit website content without authorisation.
Infringe intellectual property rights or violate the rights of others.
Interfere with the website's security or normal operation.
Violations may result in appropriate action, including restriction of website access or legal proceedings where justified and permitted by law.
9. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including payment gateways, courier partners, analytics tools, and external websites.
Third-party services may operate under their own terms and privacy policies. We are not responsible for independent third-party practices beyond our control. However, this provision does not exclude any liability or responsibility imposed on us by applicable law.
10. PRIVACY
Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and shared.
We process personal information in accordance with our Privacy Policy and applicable data protection laws. Where consent is required, it will be obtained as required by law.
11. DISCLAIMER OF WARRANTIES
We make reasonable efforts to keep our website accurate, secure, and accessible. However, we do not guarantee uninterrupted access, error-free operation, or that the website will always be available.
To the extent permitted by applicable law, the website and its services are provided on an “AS AVAILABLE” basis.
Nothing in this section excludes statutory warranties, consumer rights, or other protections that cannot lawfully be excluded.
12. LIMITATION OF LIABILITY
To the extent permitted by applicable law, CLYZEN shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.
This provision does not exclude or restrict liability where such exclusion or restriction is prohibited by law, including any applicable statutory consumer rights or remedies.
Any limitation of liability will be applied only to the extent legally permissible and will not remove obligations relating to accepted orders, refunds, or other mandatory customer protections.
13. INDEMNIFICATION
To the extent permitted by applicable law, users may be responsible for losses, claims, or reasonable costs directly arising from their unlawful misuse of the website, infringement of third-party rights, or material violation of these Terms.
Nothing in this section requires a customer to indemnify CLYZEN for liabilities caused by CLYZEN's own unlawful acts or for obligations that cannot legally be transferred to a customer.
14. TERMINATION AND RESTRICTION OF ACCESS
We may restrict or suspend access to our website where reasonably necessary due to security concerns, suspected unlawful activity, or material violations of these Terms.
Any such action will be subject to applicable law and will not extinguish existing customer rights or obligations relating to accepted orders, refunds, or other outstanding matters.
15. GOVERNING LAW AND JURISDICTION
These Terms of Service are governed by the laws of India.
Subject to applicable law, disputes arising from these Terms shall be brought before the competent courts having jurisdiction in New Delhi, Delhi, India.
Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.
16. CHANGES TO THESE TERMS
We may revise these Terms of Service from time to time to reflect changes in our business, services, policies, or legal requirements.
Updated Terms will be published on this page with a revised “Last Updated” date, where appropriate. Changes will take effect as permitted by applicable law.
We encourage customers to review this page periodically.
17. CONTACT INFORMATION
For questions, concerns, or assistance relating to these Terms of Service, please contact us using the details below.
Brand Name: CLYZEN
Former Brand Name: CLAVON
Email: clyzen.in@gmail.com
Phone: 7982046643
Business Address: C-226, Shaheen Bagh, Okhla, Jamia Nagar, New Delhi – 110025, Delhi, India
Customer Support
Email: clyzen.in@gmail.com
Phone: 7982046643
We will make reasonable efforts to respond to customer enquiries within an appropriate timeframe.